Microsoft KB Archive/174125
Article ID: 174125
Article Last Modified on 1/20/2007
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q174125
After you install Microsoft Office 97, you may receive the following error when starting Microsoft Outlook 97:
If you start Microsoft Exchange after installing Office 97, you get the same error message.
When you installed Office 97, you did not select the Microsoft Exchange Server Support option. The typical installation does not automatically include these files or the Microsoft Exchange Server service files are damaged.
To resolve this issue select the most appropriate method for your situation.
Microsoft Exchange Server Support Not Selected
You must install the support files to enable Outlook to use the Microsoft Exchange Server. Use the maintenance mode of Office 97 Setup to add the necessary files for Microsoft Exchange Server Support. To add the files, follow these steps:
- Quit all programs, including the Office Shortcut Bar.
- On the toolbar click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click Microsoft Office 97, and then click Add/Remove.
- Click OK after you insert your CD-ROM in the drive.
- Click Add/Remove, click Microsoft Outlook to select the text, and then click Change Option.
- Select Microsoft Exchange Server Support, and then click OK.
Microsoft Exchange Server Support Selected
Replace the following files:
- On the toolbar Start, click Shut Down, select Restart the computer in MS-DOS mode, and then click Yes.
- After your computer restarts, at the Command prompt, type Cd\Windows\System, and then press ENTER.NOTE: If you are using Windows NT 4.0, type Cd\Windows\System32
- Use the MS-DOS Rename command to change the name of the file to Ren Etexch32.dll Etexch32.old, and then press ENTER.
- Use the MS-DOS Rename command to change the name of the file to Ren Emsuix32.dll Emsuix32.old, and then press ENTER.
Copy Emsuix32.dll and Etexch32.dll from the CD and Change the Archive Bit
The command prompt should still read:
- At the Command prompt, type Copy <CD drive letter>:\Etexch32.dll c:\Windows\System, and then press ENTER.
- At the Command prompt, type Attrib -r +a Etexch32.dll /s, and then press ENTER. This removes the read only attribute and adds the archive attribute to the file.
- At the Command prompt, type Copy <CD drive letter>:\Emsuix32.dll c:\Windows\System, and then press ENTER.
- At the Command prompt, type Attrib -r +a Emsuix32.dll /s, and then press ENTER.
- Restart the computer.
NOTE: The steps above apply if you use Microsoft Windows 95 or Microsoft Windows 98. For computers running Windows NT, see the REFERENCES section for more information.
Windows NT installations vary depending on customer need and the type of disk partitions installed. Additional steps may be required to replace a file stored in the System32 folder. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
164471 Replacing System Files Using a Modified Emergency Repair Disk
For more information on the cause of this error, please see the following article in the Microsoft Knowledge Base:
171030 XCLN: Upload of Offline Changes Could not be Completed
Additional query words: OFF97
Keywords: kbinfo KB174125