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Knowledge Base

OL97: ErrMsg: Can't Open This Item. An OLE Registration Error...

Article ID: 174123

Article Last Modified on 1/20/2007

APPLIES TO

Microsoft Outlook 97 Standard Edition

This article was previously published under Q174123

SYMPTOMS

After you install the Microsoft Office 97 Service Release 1 (SR-1) Patch, when you try to open an e-mail message or a Contact, you may receive the following error:

Can't open this item. An OLE registration error occurred. The program is not correctly installed. Run Setup again for the program.

RESOLUTION

Method 1

This may be caused by a setting in a new security feature of the SR-1 Patch. To change this setting, follow these steps:

On the Tools menu, click Options.
Click the Attachments tab.
Change the Security Method to None, and then click OK.

Method 2

This may be caused by incorrect registration of OLE. To re-register, follow these steps:

Insert the Office 97 CD.
Click the Start button, and then click Run.
Type <cd drive letter>:\Setup.exe /y. Click OK

Additional query words: safe unsafe

Keywords: kbprb KB174123

Microsoft KB Archive/174123

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