Article ID: 174084
Article Last Modified on 8/31/2005
APPLIES TO
- Microsoft Office 97 Service Pack 1
This article was previously published under Q174084
SYMPTOMS
When you use the Microsoft Office 97 SR-1 Patch to update an installation of Microsoft Office 97, the programs included in Microsoft Office 97 may not be updated, and problems that should be corrected by installing the patch are not corrected.
When this problem occurs, you do not receive an error message. However, the patch log file, 97sr1_0.txt, contains the following messages:
error ept0034:
Neither command line parameter specified is an existing directory.
-and-
warning wpt0015:
Old File does not exist
NOTE: The log file is created in the Office folder in the Microsoft Office folder.
CAUSE
This problem may occur if the path to Microsoft Office 97 or one of the Microsoft Office 97 programs contains any extended non-English characters. For example, the problem occurs if the path includes characters with acute or grave accents, umlauts, tildes, cedillas, or circumflexes.
NOTE: Although these characters cannot be displayed here in the Knowledge Base, you can see them by running the Character Map (Charmap.exe) program that is included with Microsoft Windows 95 or Microsoft Windows NT. When you view the characters in the Arial font, many of the extended characters appear in the last two rows of the Character Map program.
WORKAROUND
Determining Whether the Problem Has Occurred
If the path to Microsoft Office 97 on your computer includes extended characters, open the patch log file, 97sr1_0.txt, and check for the presence of the messages described in the "Symptoms" section in this article. If either of the messages appear in the log file, the problem has occurred.
Working Around the Problem
To work around this problem, use either of the following methods.
Method 1:
If possible, remove Microsoft Office 97 from your computer, and then reinstall Microsoft Office 97 in a location with a path that does not include extended characters. After you reinstall Microsoft Office 97, reinstall the patch. The new patch log file that is created should not contain any error messages.
To remove Office 97, follow these steps:
- Click Start, Point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click the Install/Uninstall tab, click Microsoft Office 97 in the list of installed programs, and then click Add/Remove.
Method 2:
If you cannot reinstall Microsoft Office 97 in a location that uses a path that does not include extended characters, contact the Microsoft Technical Support center in your specific country. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The patch program records a log file of all the actions it performs. The log file is named 97sr1_0.txt and is created in the Office folder in the Microsoft Office folder (the default is Program Files\Microsoft Office\Office). If you run the patch more than once, additional log files are created with the names 97sr1_1.txt, 97sr1_2.txt, and so on.
The default path for Microsoft Office 97, which is C:\Program Files\Microsoft Office, does not include any extended characters.
When this problem occurs, the following files may not be updated:
Acread80.wri Autoclip.dll AutoContent Wizard.pwz Contab32.dll
Eqnedt32.exe Excel.exe Excel8.olb Excel8.srg
Findfast.exe Gr8409.dll Graph8.exe Graph8.olb
Grintl32.dll Html.xla Html32.cnv Minet.ecf
Minet32.dll Msaccess.exe Msaccess.srg Msencode.dll
Msexcl35.dll Mso7enu.dll Mso97.dll Msoc.dll
Msrclr35.dll Msrd2x35.dll Msrecr35.dll Msrepl35.dll
Msroute.dll Mstext35.dll Msxbse35.dll Outlhlp.cnt
Zoutllib.dll Packngo.dll Pngsetup.ex_ Powerpnt.exe
Pp4x322.dll Pp7x32.dll Pp8.srg Ppintl.dll
Ppread8.txt Ppt2html.dll Ppt2html.ppa Ppttools.dll
Ppttools.ppa Presconf.dll Pss8.hlp Reports.xla
Schdmapi.dll Schplus.sam Soa800.dll T2embed.dll
Vba332.dll Vbacv10.dll Vbe.dll Wdnew8.hlp
Winword.exe Wread8.txt Wwintl32.dll Xl8409.dll
Xlintl32.dll Xlread8.txt
Additional query words: OFF97 sr1 diacritical mark
Keywords: kbsetup kbprb KB174084
