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Microsoft KB Archive/174030

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Knowledge Base

XWEB: Outlook Web Access Client won't Work Properly if JavaScript is Disabled

Article ID: 174030

Article Last Modified on 10/28/2006


  • Microsoft Exchange Active Server Components 5.0
  • Microsoft Outlook Web Access 5.5

This article was previously published under Q174030


When you attempt to open a Microsoft Exchange Mailbox using Outlook Web Access (OWA), the mailbox may appear frozen or hung without displaying any error messages. The mailbox itself is viewable, but no functions can be performed.


JavaScript may be disabled in your Internet browser. This will allow the mailbox to be opened, but because the functions are dependent upon JavaScript, nothing can be done. The Microsoft Exchange Server knows nothing about the client configuration so there are no error messages displayed to warn the user that no functionality is available.


Enable JavaScript in the browser and reopen the mailbox or refresh the browser. This will allow the changes to take effect and the client will function properly.

Keywords: kb3rdparty kbprb KB174030