Article ID: 173888
Article Last Modified on 10/10/2003
APPLIES TO
- Microsoft Internet Explorer 3.02
This article was previously published under Q173888
SYMPTOMS
When you attempt to start Internet Explorer 3.02, you may receive one of the following error messages:
NOTE: The error messages may be displayed on a blue screen.
CAUSE
These error messages can occur if you remove Internet Explorer 4.0 from your computer but not all the Internet Explorer 4.0 files are removed.
RESOLUTION
Check the version information for the following files:
- Advapi32.dll
- Iexplore.exe
- Inetcpl.cpl
- Shdocvw.dll
- Shlwapi.dll
- Wininet.dll
- Urlmon.dll
To check the version information for a file, right-click the file in Windows NT Explorer, click Properties, and then click the Version tab. If any of these files is listed as version 4.71.<nnnn> (where <nnnn> is any number), rename the file. To rename a file, right-click the file in Internet Explorer, click Rename, type a new name for the file, and then press ENTER.
After you rename the files as necessary, reinstall Internet Explorer 3.02.
MORE INFORMATION
Version number 4.71.<nnnn> signifies a file included with Internet Explorer 4.0. Files included with Internet Explorer 3.02 have version number 4.70.<nnnn>.
Additional query words: 4.00
Keywords: kberrmsg kbsetup kbprb KB173888