Article ID: 173666
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.0 Standard Edition
This article was previously published under Q173666
SYMPTOMS
When you click New on the File menu in Microsoft Word, Microsoft PowerPoint, or Microsoft Excel, a template dialog box is displayed, which does not show the icons for the templates. However, if you click in the template dialog box you will see the preview for the template.
CAUSE
When you repackage Office 97, Systems Management Server Installer sets an environment variable incorrectly and causes the registry entries to be incorrect. For example, see the value in the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\Common
\FileNew\LocalTemplates
C:\\Program Files\Microsoft Office\Templates
The path is incorrect because of the double backslash.
WORKAROUND
Edit the script and find the block:
Set variable MAINDIR to
If System Has Windows 95 Shell Interface Start Block
Get Registry....
Get Registry ...
Set Variable MAINDIR to C:\%MAINDIR%
Change the text to:
Set Variable MAINDIR to C:%MAINDIR%
Removing this extra backslash and then recompiling fixes the problem. Note there can be other directories before the MAINDIR variable.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server Installer version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodsms 1.20 smsinst
Keywords: kbbug kbusage KB173666
