Article ID: 173605
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Bookshelf 96-97 Standard Edition
- Microsoft Bookshelf 98 Standard Edition
- Microsoft Bookshelf 99 Standard Edition
- Microsoft Bookshelf 2000 Standard Edition
- Microsoft Encarta Encyclopedia 97 Deluxe Edition
- Microsoft Encarta Encyclopedia 97 Standard Edition
- Microsoft Encarta Encyclopedia 98 Standard Edition
- Microsoft Encarta Encyclopedia 99 Standard Edition
- Microsoft Encarta Encyclopedia 2000 Standard Edition
- Microsoft Encarta Encyclopedia 2001 Deluxe Edition
- Microsoft Encarta Encyclopedia 2001 Standard Edition
- Microsoft Encarta Reference Suite 99
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Reference Suite 2001
- Microsoft Encarta Virtual Globe 98
- Microsoft Encarta Virtual Globe 99
- Microsoft Encarta Interactive World Atlas 2000
- Microsoft Encarta Interactive World Atlas 2001
- Microsoft Encarta World English Dictionary 2001
- Microsoft Encarta World English Dictionary 2001
- Microsoft Expedia Streets 98
- Microsoft Expedia Streets 98 Deluxe Edition
- Microsoft Expedia Trip Planner 98
- Microsoft Golf 2.0
- Microsoft Golf 3.0
- Microsoft Hellbender
- Microsoft Monster Truck Madness
- Microsoft NBA Full Court Press
- Microsoft Soccer
- Microsoft Flight Simulator 95
- Microsoft Encarta Encyclopedia 99 Concise Edition
- Microsoft Encarta Encyclopedia 99 Deluxe Edition
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q173605
SYMPTOMS
When you insert a compact disc into your CD-ROM drive, or attempt to run a CD-ROM based program, you may receive one of the following error messages:
where CD-ROM is the letter of the CD-ROM drive.
CAUSE
This behavior can occur if either of the following conditions are true:
- The CD-ROM for the program is damaged or needs cleaning.
- The CD-ROM drive is not properly configured.
RESOLUTION
For additional information about troubleshooting CD ROM issues, click the article number below to view the article in the Microsoft Knowledge Base:
218617 How to Troubleshoot CD-ROM Read Errors
Additional query words: multi multi-media media mm msgame imuwr
Keywords: kberrmsg kbinfo kbenv kbfaq KB173605
