Microsoft KB Archive/173455

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Knowledge Base

XWEB: OWA Returns Exchange Server Down Error Message

PSS ID Number: 173455

Article Last Modified on 10/21/2003

The information in this article applies to:

  • Microsoft Exchange Server 5.5

This article was previously published under Q173455


When accessing Microsoft Exchange Server using Outlook Web Access (OWA), you may receive the following error:

Sorry! The Microsoft Exchange Server is down or the HTTP Service has been
disabled by an administrator. Please try your request again later.

This can occur if the Anonymous access account defined in DS Site Configuration in the Microsoft Exchange Administrator program does not have Search permissions at the Configuration container.


Microsoft Exchange Server, version 5.5 introduces new functionality to control Search (READ) access of the Microsoft Exchange Directory. If this functionality is enabled, the Directory Anonymous Account must have Search permissions explicitly granted at the Configuration level.

NOTE: Search permissions will flow down from the Organization or Site level to the Configuration container.

Additional query words: LDAP Anonymous Read Search XADM exfaqold

Keywords: KB173455
Technology: kbExchange550 kbExchangeSearch kbZNotKeyword2