Article ID: 173341
Article Last Modified on 7/15/2004
APPLIES TO
- Microsoft SNA Server 3.0 Service Pack 4
- Microsoft SNA Server 4.0
This article was previously published under Q173341
SYMPTOMS
When you start the SNA Manager while the Windows NT Server computer that hosts the primary SNA Server computer is not reachable, the following message is displayed:
When you click OK in response to this message, SNA Manager reports the following on the information bar of the subdomain window:
CAUSE
This only happens if the backup SNA Server computer where SNA Manager is running was able to read the configuration file from the Primary SNA Server when it started. The configuration path in the shared memory then points to the primary SNA Server computer because that is the currently active configuration file. There is no mechanism to switch to a backup configuration file other than at startup time.
STATUS
Microsoft has confirmed this to be a problem in SNA Server versions 3.0 and 3.0 Service Pack 1. This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
With the fix applied, if SNA Manager fails to open the currently active configuration file, the following message is displayed:
Unable to open the Primary SNA Server configuration file. Okay to attempt opening a Backup SNA Server in read-only mode?
If you click OK, SNA Manager looks for a backup configuration file to open.
Keywords: kberrmsg kbbug kbfix kbnetwork KB173341
