Microsoft KB Archive/173227

Microsoft Knowledge Base

How to Cancel Your MSN Account

Last reviewed: October 20, 1997
Article ID: Q173227

The information in this article applies to:

• The Microsoft Network versions 2.0, 2.5

SUMMARY

This article describes how to cancel an MSN, The Microsoft Network, account.

MORE INFORMATION

To cancel an account, use any of the following methods:

Method 1

To cancel an account online, use the following steps:

1. Connect to MSN.
2. Click the question mark in the upper-right corner of MSN Program Viewer.
3. Click Check Or Change Your Account, and then click Cancel Account.

NOTE: If you receive the following error message

   Error 101

when you attempt to cancel your account, the account server is currently unavailable. Wait a few minutes and then try again. If the error message continues to appear, either try again the next day or cancel your account using one of the methods outlined below.

Method 2

To cancel an account by fax, use the following steps:

1. Create a cancellation request that includes the following information:

       - Your first and last name
       - Your MSN Member ID
       - Your mailing address
       - The last six numbers of the credit card you used to verify the
         account

2. Fax the completed cancellation request to the following number:

         (800) 616-4440

Method 3

To cancel your account by mail, use the following steps:

1. Create a cancellation request that includes the following information:

       - Your first and last name
       - Your MSN Member ID
       - Your mailing address
       - The last six numbers of the credit card you used to verify the
         account

2. Mail the completed cancellation request to the following address:

         MSN Account Cancellation
         10222 MCI Dr.
         Pinellas Park, FL, 34666

For additional information about common account questions, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q153806
   TITLE     : FastTips: Accounts and Billing Questions & Answers

Additional query words: 2.00 2.50 Keywords : msnaccount Version : WINDOWS:2.0,2.5 Platform : WINDOWS Issue type : kbhowto THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 20, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.