Microsoft KB Archive/172891

Microsoft Knowledge Base

Modem Disconnects from MSN After Idle for 30 Minutes

Last reviewed: October 7, 1997
Article ID: Q172891

The information in this article applies to:

• The Microsoft Network version 2.5

SYMPTOMS

When you are connected to MSN, The Microsoft Network, your modem may disconnect after 30 minutes without activity.

CAUSE

This behavior can occur if the MSN connection settings are configured to disconnect a call when the connection is idle for more than 30 minutes.

RESOLUTION

You can change the connection setting so it does not disconnect. To do so, follow these steps:

1. Disconnect from MSN.
2. Right-click the MSN icon on the desktop, and then click Connection Settings.
3. On the Options tab, click the "Disconnect if idle for more than 30 minutes" check box to clear it.
4. Click OK.

MORE INFORMATION

You can set the number of minutes of idle time after which the modem disconnects; 30 minutes is the default value set during MSN Setup.

Additional query words: 2.50 Keywords : msnconnect kbenv Version : WINDOWS:2.5 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 7, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.