Microsoft KB Archive/172768

Microsoft Knowledge Base

MSN and Internet Desktop Icons Do Not Respond

Last reviewed: October 14, 1997
Article ID: Q172768

The information in this article applies to:

• The Microsoft Network version 2.0

SYMPTOMS

When you double-click the MSN or the Internet icon on the desktop, your computer may not attempt to connect to MSN, The Microsoft Network.

CAUSE

This behavior can occur for either of the following reasons:

• Your dialing properties are not set to connect to the Internet as needed.
• You are connecting to MSN or the Internet using a proxy server.

RESOLUTION

To resolve this issue, follow these steps:

1. In Control Panel, double-click Internet.
2. On the Connection tab, click the "Connect to the Internet as needed" check box to select it.
3. In the "Use the following Dial-Up Networking connection" box, click The Microsoft Network.
4. Click the Connect Through A Proxy Server check box to clear it, and then click OK.

MORE INFORMATION

For additional information about MSN and Internet connectivity, see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q139105
   TITLE     : Internet Explorer May Not Dial Automatically

   ARTICLE-ID: Q173679
   TITLE     : MSN Sign In Screen Does Not Appear

Additional query words: 2.00 Keywords : msnconnect kbtool Version : WINDOWS:2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 14, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.