Article ID: 172754
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q172754
SYMPTOMS
When you open a Contact to the Journal page, the focus is on the New Journal Entry button. If you press the ENTER key the focus changes to the Delete Journal Entry button and does not open a new Journal entry as expected.
RESOLUTION
There are three methods for working around this problem.
Method 1
After clicking the Journal tab of the Contact click the New Journal Entry button instead of pressing the ENTER key.
Method 2
After clicking the Journal tab of the Contact, press the TAB key and then SHIFT+TAB to change and then return focus to the New Journal Entry button. Now pressing ENTER works as expected.
Method 3
On entering the Journal tab of the Contact press the TAB key five times to change the focus to the New Journal Entry button. Now pressing ENTER works as expected.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
Steps to Reproduce Problem
- Open a Contact and click the Journal tab.
- Press the ENTER key.
When you press ENTER, the focus changes from the New Journal Entry button to the Delete Journal Entry button.
Keywords: kbbug KB172754
