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Microsoft KB Archive/172682 - Revision history
2024-03-28T09:26:57Z
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2020-07-21T10:06:17Z
<p>Text replacement - """ to """</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 10:06, 21 July 2020</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>You cannot connect to SNA Server Online Support from SNA Server Manager. In SNA Server Manager, when you click <del style="font-weight: bold; text-decoration: none;">&quot;</del>Microsoft on the Web<del style="font-weight: bold; text-decoration: none;">&quot; </del>on the Help menu, and then click <del style="font-weight: bold; text-decoration: none;">&quot;</del>SNA Server Online Support,<del style="font-weight: bold; text-decoration: none;">&quot; </del>you cannot connect.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>You cannot connect to SNA Server Online Support from SNA Server Manager. In SNA Server Manager, when you click <ins style="font-weight: bold; text-decoration: none;">"</ins>Microsoft on the Web<ins style="font-weight: bold; text-decoration: none;">" </ins>on the Help menu, and then click <ins style="font-weight: bold; text-decoration: none;">"</ins>SNA Server Online Support,<ins style="font-weight: bold; text-decoration: none;">" </ins>you cannot connect.</div></td></tr>
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3155ffGd: importing KB archive
2020-07-18T15:36:45Z
<p>importing KB archive</p>
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= <span id="KB172682"></span>SNA Server Online Support URL Is Incorrect in SNA Manager =<br />
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Article ID: 172682<br />
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Article Last Modified on 6/29/2004<br />
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APPLIES TO<br /><br />
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* Microsoft SNA Server 3.0 Service Pack 4<br />
* Microsoft SNA Server 4.0<br />
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This article was previously published under Q172682<br />
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== SYMPTOMS ==<br />
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You cannot connect to SNA Server Online Support from SNA Server Manager. In SNA Server Manager, when you click &quot;Microsoft on the Web&quot; on the Help menu, and then click &quot;SNA Server Online Support,&quot; you cannot connect.<br />
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== CAUSE ==<br />
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The URL for SNA Server Online Support is incorrect in SNA Server Manager. SNA Server Manager attempts to connect to http://microsoft.com/sna/techsupp.htm. This is an incorrect address. The address for SNA Server Online Support has been changed.<br />
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== WORKAROUND ==<br />
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To work around this problem:<br />
* Go to the correct URL for SNA Server Online Support: http://microsoft.com/snasupport<br />
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== STATUS ==<br />
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Microsoft has confirmed this to be a problem in SNA Server versions 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):<br />
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== MORE INFORMATION ==<br />
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With the fix applied, SNA Server Manager points to the correct URL, which is http://microsoft.com/snasupport.<br />
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Keywords: kbbug kbfix kbusage KB172682<br />
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<span>© Microsoft Corporation. All rights reserved.</span><br />
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