Microsoft KB Archive/172524

Microsoft Knowledge Base

Cannot Install Internet Explorer 4.0

Last reviewed: August 13, 1997
Article ID: Q172524

     BETA INFORMATION  BETA INFORMATION  BETA INFORMATION  BETA

     This article discusses a Beta release of a Microsoft
     product. The information in this article is provided as-is
     and is subject to change without notice.

     No formal product support is available from Microsoft for
     this Beta product. For information about obtaining support
     for a Beta release, please see the documentation included
     with the Beta product files, or check the Web location
     from which you downloaded the release.

     BETA INFORMATION  BETA INFORMATION  BETA INFORMATION  BETA

The information in this article applies to:

• Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you try to install Internet Explorer 4.0, Setup may not start, or you may receive the following error message:

   Setup cannot upgrade the current version of Internet Explorer. You
   must Uninstall it before you can install this version of Internet
   Explorer. Setup cannot continue.

In addition, there may be no TrueType fonts listed in the Fonts folder.

CAUSE

This behavior can occur if you have removed a previous installation of Internet Explorer 4.0 using the Ieremove.exe tool.

RESOLUTION

To resolve this issue, follow these steps:

1. Use the Fontreg.exe tool to add the registry key that enables TrueType fonts. For information about using the Fontreg.exe tool, see the following article in the Microsoft Knowledge Base:

         ARTICLE-ID: Q133732

   TITLE : Missing TrueType Fonts in Fonts Folder or Programs

2. Rename the following files in the Windows\System folder.

   NOTE: One or more of these file may have been deleted.

         File           New name
         ---------------------------
         Advpack.dll    Advpack.xxx
         Inseng.dll     Inseng.xxx
         Setupwbv.dll   Setupwbv.xxx
         Wintrust.dll   Wintrust.xxx
         Shdocvw.dll    Shdocvw.xxx
   

3. Click Start, point to Find, and then click Files Or Folders. In the Named box, type "iexplore.exe" (without quotation marks), and then click Find Now.
4. In the list of found files, right-click the Iexplore.exe file, and then click Rename. Rename the file to Iexplore.xxx.
5. Run Internet Explorer 4.0 Setup again.

MORE INFORMATION

Ieremove.exe is a tool included with Internet Explorer 4.0 to help remove Internet Explorer if you cannot remove it using the Add/Remove Programs tool in Control Panel.

For information about how to use the Ieremove.exe tool, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q166313
   TITLE     : Removing Internet Explorer 4.0 for Windows 95 Using
               Ieremove.exe

Additional query words: 4.00 ie4 Keywords : msiew95 kberrmsg kbsetup Version : WINDOWS:4.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: August 13, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.