Microsoft KB Archive/172490
Article ID: 172490
Article Last Modified on 1/20/2007
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q172490
When using Microsoft Outlook 97, the Archiving function may cease to work. Clicking Archive on the File menu produces no action nor does setting AutoArchive to archive every day at Startup. This behavior produces no error messages.
You are storing your data on a Microsoft Exchange Server and have exceeded the capacity of your allotted message store.
Delete some items from your Exchange Server store or move them to a local personal folder store (PST).
Have the Microsoft Exchange Server Administrator increase the size of your server store.
The information store is the central repository for all messages on a Microsoft Exchange Server computer. Each server can have two information stores. The public information store holds all public folders and their information, such as custom forms. The private information store holds all private folders and their information, such as messages belonging to individual mailboxes.
Storage limits are set on the amount of space, in kilobytes, that a public folder or mailbox can occupy in the information store. The prohibit send limit, represents the amount of space that a mailbox can occupy in the private information store. Once a user reaches this limit, they can no longer send messages from the mailbox. However, storage limits do not stop a mailbox from receiving messages.
While you receive no error message when trying to archive items, you will receive the following error message when attempting to send mail:
To Set the AutoArchive Options
- On the Tools menu, click Options.
- On the AutoArchive tab, set the various archive options and click OK.
To Immediately Archive a Folder
- On the Folder List, click to select the folder you want to archive.
- On the File menu, click Archive.
- Set the various archive options and click OK.
For more information on storage capacities, please see the following articles in the Microsoft Knowledge Base:
171582 OL97: Purpose and Capacity of Outlook Storage Facilities
143376 XADM: Storage Capacity Limits of Microsoft Exchange Server
Keywords: kberrmsg kbprb KB172490