Microsoft KB Archive/172487

Microsoft Knowledge Base

MSN Icon Remains on Desktop After MSN Is Removed

Last reviewed: August 8, 1997
Article ID: Q172487

The information in this article applies to:

• The Microsoft Network version 2.0

SYMPTOMS

After you remove MSN, The Microsoft Network, from your computer, the MSN icon may still remain on the desktop.

CAUSE

Some components of MSN Program Viewer may not have been properly removed.

RESOLUTION

To resolve this issue, reinstall and then remove Program Viewer. To do so, follow these steps:

1. Insert the MSN 2.0 CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Welcome To MSN window that opens on the desktop.
2. Double-click My Computer.
3. Right-click the CD-ROM drive icon, and then click Explore.
4. Double-click the Msnsetup folder.
5. Double-click the Compnts folder.
6. Double-click the Coreui.exe file.
7. Double-click the Newcore.exe file.
8. Double-click the Controls.exe file.
9. If you are prompted to restart the computer, click Yes.
10. Click Start, point to Settings, and then click Control Panel.
11. Double-click Add/Remove programs.
12. In the list of installed programs, click MSN Program Viewer Controls, and then click Add/Remove.
13. In the list of installed programs, click MSN Program Viewer, and then click Add/Remove.
14. If you are prompted to restart the computer, click Yes.

Additional query words: 2.00 Keywords : msnsetup kbtool Version : WINDOWS:2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: August 8, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.