Microsoft KB Archive/172472

Microsoft Knowledge Base

Computer Hangs When You Disconnect from MSN

Last reviewed: August 7, 1997
Article ID: Q172472

The information in this article applies to:

• The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS

When you disconnect from MSN, The Microsoft Network, the computer may stop responding (hang).

CAUSE

This behavior can occur if an older version of the Vnbt.386 file is located in the Windows folder.

RESOLUTION

To resolve this issue, use one of the following methods:

Method 1

NOTE: Use this method only if you are using a stand-alone computer.

1. Click Start, point to Find, and then click Files Or Folders.
2. In the Named box, type "vnbt.386" (without quotation marks), and then click Find Now.
3. Right-click the Vnbt.386 file in the list of found files, and then click Delete.
4. Restart the computer.

Method 2

NOTE: Use this method if your computer is on a network.

Obtain an updated version of the Vnbt.386 file. For information about updating the Vnbt.386 file, please see the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q120052

TITLE : NBT Query Can Hang Computer or Drop Back to MS-DOS

Resolve conflicts between older TCP/IP files with a .386 extension and the Windows 95 version of TCP/IP. For information about resolving conflicts between Windows for Workgroups and Windows 95 TCP/IP files, please see the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q140903

TITLE : WFW TCP/IP Files May Result in Problems with Windows 95 TCP/IP

Additional query words: 1.20 1.30 2.00 Keywords : msnconnect kbenv Version : WINDOWS:1.2,1.3,2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: August 7, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.