Article ID: 172388
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q172388
SYMPTOMS
When attempting to connect to your Internet service provider (ISP) from Microsoft Outlook, you may receive the following error message:
CAUSE
You may be using your complete e-mail address as your ISP account name.
RESOLUTION
Try using only that part of your e-mail name preceding the @ symbol or contact your ISP to find out an acceptable format for your account name.
MORE INFORMATION
Your e-mail address usually takes the form of a combination of your first and last name and the name of your ISP, separated by the @ symbol and periods. For example, John Doe uses an ISP by the name if MYISPNET. The ISP may assign an e-mail address of JohnD@myispnet.net.
Using the complete e-mail address, JohnD@myispnet.net, as the account name may cause the problem described in the "Symptoms" section.
Keywords: kberrmsg kbprb KB172388
