Article ID: 172355
Article Last Modified on 1/7/2001
APPLIES TO
- Microsoft Office 97 Service Pack 1, when used with:
- Microsoft Windows NT 4.0
This article was previously published under Q172355
SYMPTOMS
If you install Microsoft Office 97, Service Release 1 (SR-1), on a computer running Microsoft Windows NT version 4.0, and you restart the computer, you may receive an error message similar to the following:
After you receive this error message, you cannot restart Windows NT and use your computer.
CAUSE
This problem may occur if the following conditions are true:
- You are running Microsoft Windows NT 4.0 with either Service Pack 2 (SP2) or Service Pack 3 (SP3).
-and-
- The Beta 1 version of Microsoft Internet Explorer 4.0 is installed on your computer.
NOTE: This problem does NOT occur if either Beta 2 or the final released version of Microsoft Internet Explorer 4.0 is installed.
RESOLUTION
To resolve this behavior, use the following appropriate method.
Method 1: Windows NT 4.0 Is Installed on a FAT Partition
You may be able to correct this problem copying a new version of the Hlink.dll file from another computer to your computer. Before you do this, you must create a boot disk that contains Hlink.dll. To create the boot disk, follow these steps:
- Insert a blank floppy disk into a computer that is running Microsoft Windows 95.
- Double-click My Computer. Right-click the icon for the floppy disk drive in the My Computer window, and click Format on the shortcut menu.
- In the Format dialog box, click Full, and then click to select the Copy System Files check box. Then, click Start. After the disk is completely formatted, close the dialog box by clicking Close twice.
- On the Start menu, point to Find and click Files Or Folders. In the Named box, type Hlink.dll. Click Find Now.
- Right-click the Hlink.dll file that is found. On the shortcut menu, click Copy.
- On the Start menu, click Run. In the Open box, type A:. Click OK.
- On the Edit menu, click Paste.
The Hlink.dll file is copied from the Windows\System folder to the floppy disk. After the file is copied, remove the floppy disk from the computer.
To replace the corrupted Hlink.dll file, follow these steps:
- Insert the floppy disk into the computer on which the problem is occurring.
- Restart the computer.
After the computer is restarted, you see the command prompt. - Type the following command
copy a:\hlink.dll c:\winnt\system32\hlink.dll
and press ENTER. If you are prompted to overwrite the existing file, do so. If the path to your System32 folder is different, use the appropriate path in the command line.
- After the file is copied, remove the floppy disk from the computer and restart the computer.
If Microsoft Windows NT is not restarted, it may be necessary to contact Microsoft Windows NT Technical Support for additional assistance.
Method 2: Windows NT 4.0 Is Installed on an NTFS Partition
If your version of Windows NT 4.0 is installed on an NT File System (NTFS) partition, it is not possible to replace the corrupted Hlink.dll file because it is not possible to access the contents of the NTFS partition if you cannot start Windows NT 4.0. In this case, it may be necessary to reformat your hard disk and reinstall Windows NT 4.0. Restore any data stored in the inaccessible partition from a backup copy.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
This problem occurs because of a conflict between Microsoft Office 97 SR-1 and the Beta 1 version (also known as Build 544) of Microsoft Internet Explorer 4.0. This conflict occurs when both products are installed on a computer that is running Windows NT 4.0.
Note that this problem does NOT occur if the Beta 2 version (also known as Platform Preview 2 or Build 1008) or the final released version of Microsoft Internet Explorer 4.0 is installed on your computer. The problem described in the "Symptoms" section in this article is caused by the earlier version of Microsoft Internet Explorer 4.0 NOT by Microsoft Office 97 SR-1.
NOTE: The Beta 1 version of Microsoft Internet Explorer 4.0 was not fully tested. It should not be deployed in production environments. Support for beta products is limited. If you want to install and use Microsoft Office 97 SR-1, you cannot also use the Beta 1 version of Microsoft Internet Explorer 4.0.
Additional query words: OFF97 sr1 beta1 beta2
Keywords: kberrmsg kbsetup kbprb kbfaq KB172355
