Microsoft Knowledge Base
Error Message: The Member ID or Password Is Not Valid
Last reviewed: August 11, 1997
Article ID: Q172243
The information in this article applies to:
- The Microsoft Network versions 1.2, 1.3, 2.0
SYMPTOMS
When you attempt to sign in to MSN, The Microsoft Network, you may receive the following error message:
The Member ID or Password is not valid.
CAUSE
The MSN authentication process cannot resolve a Member ID of greater than 40 characters.
RESOLUTION
To resolve this issue, create a new MSN Member ID with no more than 40 characters. Because your Member ID provides the only means of identifying your account, you must create a new MSN account to obtain a new Member ID. To do so, follow these steps:
- Click Start, and then click Run.
- In the Open box, type "signup.exe" (without the quotation marks), and then click OK.
- Follow the instructions on the screen.
After you verify that your new MSN account is working properly, contact MSN Customer Service to cancel your old account.
Additional query words: 1.20 1.30 2.00 Last reviewed: August 11, 1997 |