Microsoft KB Archive/172242

Microsoft Knowledge Base

Err Msg: Guide.exe Caused an Invalid Page Fault in Module...

Last reviewed: August 1, 1997
Article ID: Q172242

The information in this article applies to:

• The Microsoft Network version 2.0

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, you may receive the following error message:

   Guide.exe caused an invalid page fault in module Mpccl.dll.

CAUSE

The Guide.exe or Mpccl.dll file may be damaged.

RESOLUTION

To resolve this issue, run the Newcore.exe and Msn13.exe files from the MSN 2.0 CD-ROM. To do so, follow these steps:

1. Insert the MSN 2.0 CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Welcome To MSN window that opens on the desktop.
2. Double-click My Computer.
3. Right-click the CD-ROM drive icon, and then click Explore.
4. Double-click the Msnsetup folder.
5. Double-click the Compnts folder.
6. Double-click the Newcore.exe file.
7. Double-click the Msn13.exe file.
8. Follow the instructions on the screen. When you are prompted to restart the computer, click Yes.

Additional query words: 2.00 Keywords : msnconnect kberrmsg Version : WINDOWS:2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: August 1, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.