Microsoft KB Archive/171936

Microsoft Knowledge Base

Configuring Microsoft Exchange for Use with MSN

Last reviewed: October 24, 1997
Article ID: Q171936

The information in this article applies to:

• The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS

When you are connected to MSN, The Microsoft Network, you may be unable to send or receive e-mail using Microsoft Exchange.

CAUSE

Microsoft Exchange may not be properly configured to work with MSN.

RESOLUTION

To properly configure Microsoft Exchange to work with MSN, follow these steps in Windows 95:

1. Right-click the Inbox icon on your desktop, and then click Properties.

2. Make sure the following items are listed in the "The following information services are set up in this profile" box:

       - Personal Address Book
       - Personal Folders
       - The Microsoft Network Online Service

3. If any of these items is missing, click Add to add them to your Microsoft Exchange profile.

You may also see the Internet Mail information service listed in the "The following information services are set up in this profile" box. The Internet Mail information service is used by third-party Internet service providers and is not compatible with MSN. To remove the Internet Mail information service from your Microsoft Exchange profile, click Internet Mail, and then click Remove.

Additional query words: 1.20 1.30 2.00 Keywords : msnmail kbenv Version : 1.2 1.3 2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 24, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.