Microsoft KB Archive/171902

Microsoft Knowledge Base

Cannot Connect to The Microsoft Network

Last reviewed: August 11, 1997
Article ID: Q171902

The information in this article applies to:

• The Microsoft Network version 2.0

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, the following message may be displayed for 20 minutes or longer:

   Connecting to The Microsoft Network

The modem icon on the right side of the taskbar occasionally blinks green; double-clicking the icon indicates that you are connected.

CAUSE

Your local telephone connection to MSN may be very busy, or the MSN authentication server may be busy.

RESOLUTION

To resolve this issue, follow these steps:

1. Click Cancel to stop the sign in process.
2. Try to connect to MSN again. If the same message is displayed for more than five minutes, repeat steps 1-2.

If you still cannot connect, try to connect using a different access number.

Additional query words: 2.00 Keywords : msnconnect kbother Version : 2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: August 11, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.