Article ID: 171697
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Internet Explorer 1.0
- Microsoft Internet Explorer 2.0
- Microsoft Internet Explorer 3.0
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 4.01 128-Bit Edition
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 3.2
- Microsoft Internet Explorer 4.0 128-Bit Edition
This article was previously published under Q171697
SYMPTOMS
When you are installing Internet Explorer, your computer may stop responding (hang) after the first reboot.
CAUSE
This problem occurs if CD-QuickShare is installed on the computer. When the Internet Explorer installation program tries to finalize settings after the first reboot, the CD-QuickShare drivers that load from the Config.sys and Autoexec.bat files cause the computer to hang.
RESOLUTION
To finish installing Internet Explorer, follow these steps:
- Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Step-By-Step Confirmation from the Startup menu.
- Press Y at each prompt except for the "Process your startup device drivers (Config.sys)" and "Process your startup command file (Autoexec.bat)" prompts.
- Allow the Internet Explorer installation process to proceed normally.
After Internet Explorer is installed, it should function properly.
MORE INFORMATION
For additional information about this issue, contact Stac Electronics, the manufacturer of CD-QuickShare.
CD-QuickShare is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Additional query words: 3.00 3.01 3.02
Keywords: kbenv kbsetup kb3rdparty KB171697
