Article ID: 171589
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.0 Standard Edition
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q171589
SYMPTOMS
SMSRUN16 may appear to stop responding during Systems Management Server logon server selection when underlying networking problems exist. There is no way to stop SMSRUN16's server selection process.
CAUSE
SMSRUN16 attempts to verify that at least one Systems Management Server logon server is accessible to the current logged-on user. In Systems Management Server 1.2, SMSRUN16 attempts to connect to the server listed as the CurrentLogonServer in the Sms.ini file. If this connection is unsuccessful, SMSRUN16 will try each listed server in the [Servers] section of the Sms.ini file until it successfully connects to a server or exhausts the list.
If networking problems exist or some of the logon servers are unavailable during SMSRUN16's server selection process, the connection timeout, in conjunction with the number of servers in the [Servers] section, may give the appearance that the computer has stopped responding. However, control will be returned to the user after SMSRUN16 has completed its server selection process.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0, 1.1, and 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
With the hotfix installed, if SMSRUN16's attempt to connect to the CurrentLogonServer is not successful, a "Logon server not found" message box appears. This message box asks:
Continue looking for logon servers?
The user can click Yes to continue looking for logon servers or No to stop the SMSRUN16 server selection process.
Additional query words: prodsms hang hung machine crash crashed
Keywords: kbarttypeinf kbbug kbfix kbnetwork KB171589
