Article ID: 171042
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q171042
SYMPTOMS
When you print a Microsoft Word 97 document that contains a particular style of WordArt to a Canon BubbleJet BJC-4550 printer, a red box is printed behind the WordArt object.
CAUSE
This problem occurs when you use the WordArt style in the third row and third column of the WordArt Gallery dialog box, and print with version 3.70 of the printer driver.
RESOLUTION
Upgrade the printer driver to version 3.90.
For information about how to contact Canon International Systems, query in the Knowledge Base for one of the following articles:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
MORE INFORMATION
The Canon BubbleJet BJC-4550 printer is manufactured by Canon International Systems, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Additional query words: 8.0
Keywords: kbbug kbfix kbprint KB171042
