Microsoft KB Archive/171037

Microsoft Knowledge Base

Error Message: Real Audio Error 14: No Document Available at...

Last reviewed: July 4, 1997
Article ID: Q171037

The information in this article applies to:

• The Microsoft Network version 2.0

SYMPTOMS

The first time you sign in to MSN, The Microsoft Network, after you install the MSN software, you may receive the following error message while you are downloading additional components:

   ActiveX Controls, Real Audio Error 14: No document available at
   requested location.

CAUSE

This error message can occur for either of the following reasons:

• The Setupbbs.ocx file, which configures Real Audio for MSN, may be damaged.
• The MSN safety level may be set to High, preventing the download of active content.

RESOLUTION

To resolve this issue, delete the Setupbbs.ocx file, and then reduce the MSN safety level to None to download the necessary ActiveX controls. To do so, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.
2. In the Named box, type "setupbbs.ocx" (without quotation marks), and then click Find Now.
3. Right-click the Setupbbs.ocx file in the list of found files, and then click Delete.
4. Right-click the Internet icon on the desktop, and then click Properties.
5. On the Security tab, click Safety Level.
6. Click None, and then click OK.
7. Click OK.

8. Start Microsoft Internet Explorer and connect to the following Web site:

         http://setup.msn.com/ 

   Follow the instructions on the screen to download the necessary ActiveX controls.

After you finish downloading the ActiveX controls, you may want to set the MSN safety level back to High. To do so, follow steps 4-7 above. In step 6, click High to set the MSN safety level back to High.

Additional query words: 2.00 Keywords : kbenv kberrmsg msnsetup Version : 2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: July 4, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.