Microsoft KB Archive/171028

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Knowledge Base


OFF97: "Setup Could Not Open the File" Error Running Setup

Article ID: 171028

Article Last Modified on 1/27/2005



APPLIES TO

  • Microsoft Office 97 Standard Edition



This article was previously published under Q171028

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When you perform a "Run from Network Server" (RNS) installation of Microsoft Office 97, the following error message appears

Setup could not open the file <file name>.

where <file name> is a file that the Setup program is attempting to copy from the server to your workstation.

When you click Retry, Setup continues but pauses again, and the same error message appears with a different file name.

CAUSE

This problem occurs when you are running virus protection software on the network server.


RESOLUTION

Before running the Setup program, disable any virus protection software. See the virus protection documentation for information about doing this. After you run the Setup program, you can enable the virus-scanning software and restart the computer.


Additional query words: OFF97 antivirus anti- scan

Keywords: kberrmsg kbprb kbsetup KB171028