Microsoft KB Archive/170955

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Article ID: 170955

Article Last Modified on 8/17/2005


  • Microsoft Publisher 97 Standard Edition
  • Microsoft Publisher 3.0 Standard Edition

This article was previously published under Q170955


When you click Special Papers on the View menu, you receive the following message:

The paper image you have selected is not available. You do not have a paper image for the selected paper size or orientation. Please run Setup to install images again.


Your printer is set up to print to a paper size other than letter size (8.5"x11") paper. The PaperDirect papers that Publisher uses are setup for letter size paper.


Change the paper size to letter, using these steps:

  1. On the File menu, click Print Setup.
  2. In the Paper Size list, click Letter.
  3. Click OK.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Publisher 98.


Publisher automatically formats the paper size for a new publication according to the default paper size set in the Printer Properties dialog box. To locate this dialog box, click Print on the File menu, and then click Properties.

Be sure to use a Special Paper design that is compatible with the orientation of your document. For example, if you use a portrait-oriented paper design for a landscape document, Publisher simply rotates the paper rather than resizing the layout to fit the design.

The Special Paper command on the View menu is not available if your publication is set up to print to an outside printer.

For more information about PaperDirect papers, see the PaperDirect catalogue included in your Publisher box. In the United States or Canada, call 1-800-A-PAPERS or 201-271-9300 for more information.


For more information, see the following article in the Microsoft Knowledge Base:

123484 PUB: "No Papers Available" Error Selecting Special Paper

Additional query words: kberrmsg kbusage kb3rdparty 4.00 pub3 pub4 pub95 pub97

Keywords: kbinterop kbtemplate kbprb KB170955