Microsoft KB Archive/170828

Microsoft Knowledge Base

Unable to Update MSN Phone Book

Last reviewed: July 1, 1997
Article ID: Q170828

The information in this article applies to:

• The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS

When you connect to MSN, The Microsoft Network, you may receive the following error message:

   Your phone book could not be updated. Please check if you have the
   necessary disk space.

If you attempt to download the MSN phone book manually, you receive the following error message:

   This task cannot be completed at this time. Please try again later.

CAUSE

The MSN phone book file (Phone.pbk) may be marked with the Read-Only attribute.

RESOLUTION

To resolve this issue, remove the Read-Only attribute from the MSN phone book file. To do so, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.
2. In the Named box, type "phone.pbk" (without quotation marks), and then click Find Now.
3. Right-click the Phone.pbk file, and then click Properties.
4. In the Phone Properties dialog box, under Attributes, click the Read-Only check box to clear it.
5. Click OK.

Additional query words: 1.20 1.30 2.00 Keywords : kbenv kberrmsg msnenv Version : 1.2 1.3 2.0 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: July 1, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.