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Microsoft KB Archive/170675

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Expedia: How to Obtain Product Support

PSS ID Number: Q170675 Article last modified on 04-16-1998

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The information in this article applies to:

  • == Microsoft Expedia, Internet version 2.0 ==

SUMMARY

Microsoft Expedia is a free, comprehensive, online travel service. Travelers can use Expedia to book air, car, and hotel reservations online and to browse a variety of multimedia travel guides. The Expedia Web site address is http://expedia.msn.com.

Help or product support for Expedia is available when you are online in Expedia. On the Expedia home page, click “Need Help?”.

MORE INFORMATION

The following information provides troubleshooting steps for some common Expedia problems. Use the corresponding section for support help with:

  • Passwords and Account Questions
  • Purchasing, Itinerary, Reservation, or Travel-related Questions
  • Comments and Suggestions
  • Technical Support

Passwords and Account Questions

For help with passwords and account info – including forgotten passwords - - support is obtained via e-mail. To access the e-mail password and account form, do the following:

  1. Go to the Expedia page:

    http://expedia.msn.com

  2. Click Need Help?

  3. Click Product Support and Feedback.

  4. Click Do You Have A Question About Your Password, Member ID, Or Account?.

NOTE: You can request two types of replies:

  • an automated Password/ID Reminder
  • a personal reply for other questions. For this option, you need to click I Have Another Question.

Purchasing, Itinerary, Reservation, or Travel-related Questions

For help with purchasing, itinerary, reservation, or travel-related questions, use the following steps to submit your questions with the Expedia online help form.

To access the form, do the following:

  1. Go to the Expedia page:

    http://expedia.msn.com

  2. Click Need Help?.

  3. Click Product Support and Feedback.

  4. Click "Do You Have A Travel Problem Or A Question About A Particular Itinerary?.

  5. Submit your question using the form.

Comments and Suggestions

If you have comments or suggestions that do not require a response from Expedia, follow these steps to access the online feedback form:

  1. Go the Expedia page:

    http://expedia.msn.com

  2. Click Need help?.

  3. Click Product Support And Feedback.

  4. Click Do You Have A Comment Or Suggestion For Expedia?.

Technical Support

If you have other technical questions that do not relate to passwords, accounts, purchasing, itinerary, or travel-related related issues, follow these steps to access the online technical support form:

  1. Go to the Expedia page:

    http://expedia.msn.com

  2. Click Need Help?.

  3. Click Product Support And Feedback.

  4. Click Are you Having Technical Trouble Using Expedia?.

  5. Fill out the form with your technical question.

Additional query words: 2.0 kbonline expeedia

Keywords : kbhowto kbpolicy kbusage Issue type : kbref ============================================================================= Copyright Microsoft Corporation 1998.