Article ID: 170574
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Client 3.5
This article was previously published under Q170574
SYMPTOMS
One message is retrieved repeatedly with the Windows Mail client. The first copy is marked unread, but all other copies are marked read. The only way to stop the new message is to log out of Mail. After you log back on, the problem starts again.
CAUSE
The user's Hex.key file is either locked open or marked read-only.
RESOLUTION
Break the file lock or remove the read-only attribute. The key and mbg files will need to be reset by using a manual reset or the Mailq16 utility. The MMF could now be corrupted as well. Rename the current MMF and create a new MMF the next time you log on to Mail. Then import the old MMF into the new file.
Keywords: kbprb KB170574
