Microsoft KB Archive/170476

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Illegal Operation Error Message When Emptying Recycle Bin


The information in this article applies to:

  • Microsoft Windows 95
  • Microsoft Plus! for Windows 95


When you attempt to empty the Norton Protected Recycle Bin, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click Details, the following details are displayed:

   Explorer.exe caused an invalid page fault in module kernel32.dll. 

If you have Microsoft Plus! installed, you may not be able to change the icon for the empty Recycle Bin by choosing another icon on the Plus! tab in Display properties.


The Msvcrt40.dll file in the Windows\System folder is damaged or has been replaced by another program.


To resolve this issue, find and rename all occurrences of the Msvcrt40.dll file. To do so, follow these steps:

  1. Restart your computer. When you see the "Starting Windows 95" message, press F8, and then choose Safe Mode Command Prompt Only.
  2. Rename all copies of the Msvcrt40.dll file to Msvcrt40.bak.
  3. Restart your computer normally.
  4. Extract a new copy of the Msvcrt40.dll file into the Windows\System folder.

    For information about using the Extract tool, type extract at a command prompt, or see the following article in the Microsoft Knowledge Base:

    Q129605 How to Extract Original Compressed Windows Files

NOTE: The Msvcrt40.dll file is included with Microsoft Windows 95 OEM Service Release version 2; Microsoft Internet Explorer versions 3.01 and later; Microsoft Office for Windows 95 versions 7.0, 7.0a, and 7.0b; Microsoft Publisher 97 for Windows; and Windows 95 Service Pack 1 (only if you are not using Windows 95 OEM Service Release 2).


The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords : kberrmsg win95
Issue type :
Technology : kbWin95search kbGamesSearch kbPlusSearch kbWin95 kbPlus95

Last Reviewed: December 16, 2000
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