Article ID: 170451
Article Last Modified on 11/22/2000
APPLIES TO
- Microsoft Office 97 Standard Edition
This article was previously published under Q170451
SYMPTOMS
When you run other programs after removing Microsoft Office 97, you receive error messages stating that the Msencode.dll file cannot be found.
CAUSE
When you run the Microsoft Office 97 Setup program and click Remove All, the Setup program removes the Msencode.dll shared system file. Other programs that use the Msencode.dll text converter, such as Microsoft Publisher, do not work properly without this system file.
WORKAROUND
To work around this problem, copy the Msencode.dll file from the Microsoft Office 97 CD. To do this, follow these steps:
- Locate the Os\Msapps\Textconv folder on the Office 97 CD.
- Copy the Msencode.dll file to the Windows\System folder.
NOTE: if you are running Microsoft Windows NT, copy the file to the Windows\System32 folder.
For more information about how to perform this task in Windows, see your Windows printed documentation or Windows Help.
STATUS
Microsoft has confirmed this to be a problem Microsoft Office 97. This problem was corrected in Microsoft Office 97 Service Release 1 (SR1).
For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:
172475 OFF97: How to Obtain and Install the MS Office 97 SR-1 Patch
Additional query words: OFF97 sr1
Keywords: kbbug kbfix kbinterop kbsetup KB170451
