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Microsoft KB Archive/169982 - Revision history
2024-03-28T23:54:57Z
Revision history for this page on the wiki
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X010: Text replacement - """ to """
2020-07-21T10:05:17Z
<p>Text replacement - """ to """</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 10:05, 21 July 2020</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== SYMPTOMS ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== SYMPTOMS ==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>When you click <del style="font-weight: bold; text-decoration: none;">&quot;</del>Check for New Mail,<del style="font-weight: bold; text-decoration: none;">&quot; </del>and while the Connecting to Server dialog box is open, Microsoft Outlook 97 appears to hang if you do either of the following:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>When you click <ins style="font-weight: bold; text-decoration: none;">"</ins>Check for New Mail,<ins style="font-weight: bold; text-decoration: none;">" </ins>and while the Connecting to Server dialog box is open, Microsoft Outlook 97 appears to hang if you do either of the following:</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Click a menu item outside the dialog box.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Click a menu item outside the dialog box.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Click Cancel in the dialog box that appears if you have incorrect server settings.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Click Cancel in the dialog box that appears if you have incorrect server settings.</div></td></tr>
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https://www.betaarchive.com/wiki/index.php?title=Microsoft_KB_Archive/169982&diff=89416&oldid=prev
3155ffGd: importing KB archive
2020-07-18T15:34:55Z
<p>importing KB archive</p>
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= <span id="KB169982"></span>OL97: Outlook Appears to Hang When Checking for New Mail =<br />
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Article ID: 169982<br />
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Article Last Modified on 1/20/2007<br />
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APPLIES TO<br /><br />
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* Microsoft Outlook 97 Standard Edition<br />
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This article was previously published under Q169982<br />
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== SYMPTOMS ==<br />
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When you click &quot;Check for New Mail,&quot; and while the Connecting to Server dialog box is open, Microsoft Outlook 97 appears to hang if you do either of the following:<br />
* Click a menu item outside the dialog box.<br />
* Click Cancel in the dialog box that appears if you have incorrect server settings.<br />
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If you press CTRL+ALT+DELETE to display the Close Program list, it does not indicate that Outlook is not responding.<br />
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== RESOLUTION ==<br />
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To end the current process and return control to Outlook do the following:<br />
# Press CTRL+ALT+DELETE.<br />
# Select the e-mail service in the Close Programs list, then click End Task.<br /><br />
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NOTE: Do not select Microsoft Outlook. If you do, it will quit.<br />
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== STATUS ==<br />
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This issue is fixed in Microsoft Outlook 97, Service Release 1.<br /><br />
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For more information on Service Release 1, please see the following articles in the Microsoft Knowledge Base:<br />
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[[../156542|156542]] Microsoft Office Service Release 1 Enterprise Update<br />
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[[../166024|166024]] Distribution information for Outlook 97, version 8.02<br />
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Keywords: kbbug KB169982<br />
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