Article ID: 169386
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q169386
SYMPTOMS
Microsoft Outlook 97 starts slowly or appears to stop responding.
CAUSE
A specific combination of network conditions and configurations can cause this behavior. The following will be true in this case:
- You have configured a Dial-Up Adapter using TCP/IP as a protocol.
- Domain Name Service (DNS) is enabled on the Computer.
- There is no DNS server available.
RESOLUTION
Use the following steps to disable the DNS setting for the TCP/IP Dial-Up Adapter:
- Click the Start button, point to Settings, and then click Control Panel.
- Double-click the Network icon.
- Click to select the TCP/IP Dial-Up Adapter, and then click Properties.
- Click the DNS Configuration tab.
- Click Disable DNS.
MORE INFORMATION
A situation may exist where one Dial-Up Adapter uses DNS while another does not. If this is the case, you should disable DNS in the Network control panel as mentioned above and enable or disable DNS in the Dial-Up Adapter properties as needed. To individually configure DNS on Dial-up Networking Adapters follow these steps:
- Right click the Dial-Up connection and click Properties.
- Click on the Server Types tab.
- Click TCP/IP settings.
- From the "Server assigned name server addresses" and "Specify name server addresses" options select the desired setting.
- Click OK and OK.
If DNS is enabled, you will need to supply server IP addresses in the Primary and Secondary DNS fields.
REFERENCES
For additional information, please see the following articles in the Microsoft Knowledge Base:
152234 XCLN: Exchange Client for Windows 95 Starts Very Slowly
166850 OL97: Outlook Starts Slowly with AutoJournal Feature
Additional query words: startup starting hang hangs stops
Keywords: kbenv kbnetwork kbprb KB169386
