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= <span id="KB169323"></span>XADM: Cannot Insert an Attachment from a Client =<br />
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Article ID: 169323<br />
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Article Last Modified on 10/28/2006<br />
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APPLIES TO<br /><br />
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* Microsoft Exchange Server 5.0 Standard Edition<br />
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This article was previously published under Q169323<br />
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== SYMPTOMS ==<br />
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When a Microsoft Exchange client tries to send a message with an attachment, it may fail with the following error:<br />
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The item could not be sent. Client operation failed.<br /><br />
You do not have sufficient permission to this object.<br />
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This problem may happen even if the message is a loop-back message to yourself, where only the information store is involved in the process.<br /><br />
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Another symptom is that the message will be sent out with an error, and the recipient receives the message, but without the attachment.<br /><br />
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The same error occurs even on other workstations, indicating that a specific problem client does not cause the problem.<br /><br />
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It is likely that not all mailboxes are affected.<br />
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== CAUSE ==<br />
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This problem may be caused by the information store corruption. If you type the following at an MS-DOS command prompt, it will report the state as consistent.<br />
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<span class="kbd userinput"> edbutil /mh </span><br />
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The Isinteg utility, however, may not report any particular warnings.<br /><br />
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The possible cause of the information store corruption is the virus protection software that may be checking the Exchange database files.<br />
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== RESOLUTION ==<br />
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There are three options to resolve this problem:<br /><br />
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* Restore the last known-good backup of the information store that did not exhibit this problem.<br />
* Move all mailboxes to another Exchange Server in the site, recreate the information store, and move the mailboxes back.<br />
* Move each mailbox messages to personal folders (PST files), recreate the information store, and move mail messages back from the PST to each mailbox.<br />
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Additional query words: attachment antivirus IS<br />
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Keywords: kbprb KB169323<br />
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[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]<br />
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<span>© Microsoft Corporation. All rights reserved.</span><br />
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