Article ID: 169258
Article Last Modified on 8/17/2005
APPLIES TO
- Microsoft Word 95 Standard Edition
- Microsoft Word 95a
- Microsoft Windows NT 4.0
This article was previously published under Q169258
SYMPTOMS
When you print a custom envelope to a Hewlett Packard (HP) 5si MX, or HP 5n printer from Word 7.0 running on Windows NT 4.0, your text may be printed in portrait rather than landscape orientation.
CAUSE
This problem occurs when you print a custom envelope with a height greater than 4.25 inches.
WORKAROUND
If you have an HP 5n printer, downloading and installing the updated HP 5n NT printer driver (version 3.71) corrects the problem.
NOTE: If you have an HP 5si MX printer, this does not correct the problem.
For more information, please see the Hewlett Packard World Wide Web site:
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
This problem does not occur when using Word 7.0 on Microsoft Windows 95.
The third-party products discussed here are manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Additional query words: 8.00 8.0 HP huge oversized card letter
Keywords: kbbug kbprint kbenvelope kb3rdparty kbpending KB169258
