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= <span id="KB169244"></span>Autodial Fails to Dial Automatically =<br />
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Article ID: 169244<br />
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Article Last Modified on 11/1/2006<br />
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APPLIES TO<br /><br />
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* Microsoft Windows NT Workstation 4.0 Developer Edition<br />
* Microsoft Windows NT Server 4.0 Standard Edition<br />
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This article was previously published under Q169244<br />
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== SYMPTOMS ==<br />
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When you try to access a network resource that is not accessible, Windows NT Remote Access Service (RAS) does not attempt to Autodial.<br /><br />
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For example, if you start Internet Explorer with the Start Page set to an Internet Web site when you are not connected to the Internet, Autodial fails to dial.<br />
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== CAUSE ==<br />
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There are several causes or scenarios where Autodial may fail. The causes and resolutions are discussed below:<br />
=== Multiple Shells ===<br />
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If your computer has multiple programs defined for the Shell value under the HKEY_Local_Machine\Software\Microsoft\Windows NT\ CurrentVersion\Winlogon registry key.<br />
=== Roaming Profiles ===<br />
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If you log on to your Windows NT computer with a user account that uses roaming profiles, then Autodial may not work if you do not Shut Down the computer between log on sessions.<br />
=== PPTP ===<br />
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If you have the Point-to-Point Tunneling Protocol installed on your Windows NT computer, then Autodial may not work.<br />
=== SLIP account ===<br />
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If you are using a SLIP account to connect to the Internet, then the Autodial addresses may not get added to the registry. In this scenario, Autodial may not work correctly.<br />
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== RESOLUTION ==<br />
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=== Multiple Shells ===<br />
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If you have multiple shells defined in the registry you will need to edit the registry to remove the multiple shells to get Autodial working.<br />
=== Roaming profiles ===<br />
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If you are encountering this issue due to multiple users and roaming profiles, then you will need to shut down the computer before logging on as a new user.<br />
=== PPTP ===<br />
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To resolve this issue if you have PPTP installed, you will need to upgrade your Windows NT computer to the latest Service Pack.<br />
=== SLIP Account ===<br />
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There is no known work around for Autodial not working due to using a SLIP account. A PPP account is required.<br />
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== MORE INFORMATION ==<br />
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To verify that the automatic dialing feature is properly configured, perform the following steps:<br />
# Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.<br />
# Click More, and then click User preferences.<br />
# In the Enable Auto-Dial By Location dialog box, select each location for which you want the automatic dialing feature to operate.<br />
# Click OK and then restart the computer.<br />
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== STATUS ==<br />
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Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.<br /><br />
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Additional query words: autodial auto-dial rasautou<br />
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Keywords: kbbug kbnetwork KB169244<br />
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