Microsoft KB Archive/169184

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Knowledge Base


XCLN: Offline Address Book Fails to Download, No Err Msg

Article ID: 169184

Article Last Modified on 10/28/2006



APPLIES TO

  • Microsoft Outlook 97 Service Pack 1
  • Microsoft Outlook 97 Service Pack 1
  • Microsoft Outlook 97 Service Pack 1
  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook, Exchange Server Edition
  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Client 5.0



This article was previously published under Q169184

SYMPTOMS

This problem occurs when you are attempting to download an Offline Address Book from an Exchange Client computer that is connecting to an Exchange Server computer configured to use Multiple Address Books. If you start downloading an Offline Address Book, cancel the operation, and then select another Offline Address Book to download, that second Offline Address Book is not downloaded. The Offline Address Book you selected appears to be downloading, and no error message is generated, but it is not downloaded.

Here is how the problem occurs. You start downloading an Offline Address Book. The "Offline Address Book Selection" dialog box offers you a choice of Offline Address Books to download. If you move the "Offline Address Book Selection" dialog box from the foreground, you will see the "Download Microsoft Exchange Address Book" dialog box, which has an animation that says "connecting to Microsoft Exchange Server." You click Cancel in this dialog box to cancel the download. You select a second Offline Address Book in the "Offline Address Book Selection" dialog box and click OK to begin downloading it. It appears that the highlighted Offline Address Book is being downloaded. No error message is generated, but the Offline Address Book is not downloaded.

NOTE: In order to click Cancel in the "Download Microsoft Exchange Address Book" dialog box (it is hidden behind the "Offline Address Book Selection" dialog box initially), you must move the "Offline Address Book Selection" dialog box.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For more information on Multiple Offline Address books in Exchange, see the Readme.wri file from Exchange Server 5.0 Service Pack 1 or Exchange Server Service Pack 2 under the following sections:

  • 4.1 Use of Multiple Offline Address Books in Admin
  • 4.2 Use of Multiple Offline Address Books in the Client


Keywords: kbbug kbpending kbusage KB169184