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== Phone Rings but No Answer While in Internet Connection Wizard ==<br />
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The information in this article applies to:<br /><br />
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* Microsoft Internet Explorer versions 3.0, 3.01, 3.02 for Windows 95<br />
* Microsoft Internet Explorer versions 3.0, 3.01, 3.02a for Windows 3.1<br />
* Microsoft Internet Explorer versions 3.0, 3.01a, 3.0a for Macintosh<br />
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== SYMPTOMS ==<br />
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When the Internet Connection Wizard (ICW) attempts to dial out, the phone may ring, but may not be answered.<br />
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== RESOLUTION ==<br />
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To resolve this issue, follow these steps:<br /><br />
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<ol><br />
<li>Check the dialing settings for your location. To do so, follow these steps:<br /><br />
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<ol style="list-style-type: lower-alpha;"><br />
<li>In the Could Not Connect dialog box, click Dialing Properties.</li><br />
<li>Verify that the settings in To Access An Outside Line are correct for your telephone system. For example, if you are using a telephone system within a company, you might need to dial 9 (or some other number) first to dial outside of your company.</li><br />
<li>Verify that the Tone or Pulse setting is correct for your telephone system.</li><br />
<li>Click OK, and then click Redial.</li></ol><br />
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<li>Try a different phone number. To do so, follow these steps:<br /><br />
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<ol style="list-style-type: lower-alpha;"><br />
<li>In the Could Not Connect dialog box, click Phone Book.</li><br />
<li>In the Phone Number list, click a new phone number. There may be a toll-free number you can use to sign up for Internet access. If not, you may need to make a long-distance call. After you have finished establishing a new account, your Internet service provider will give you a local access number to access the Internet, if one is available.</li><br />
<li>Click OK, and then click Redial.</li></ol><br />
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If you still encounter problems using the ICW, view the Support.txt file for product support phone numbers in your area.<br />
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Additional query words: 3.00 3.01 3.01a 3.02 3.02a 3.0a<br />
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Keywords : msiew95 msiew31 msiemac<br /><br />
Version : MACINTOSH:3.0,3.01a,3.0a; WINDOWS:3.0,3.01,3.02,3.02a<br /><br />
Platform : MACINTOSH WINDOWS<br /><br />
Issue type :<br /><br />
Technology :<br />
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Last Reviewed: September 9, 1999<br /><br />
<span>© 2000 Microsoft Corporation. All rights reserved. Terms of Use.</span><br /><br />
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