Microsoft KB Archive/168937

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Money: Can’t Connect to First Union Bank in Earlier Versions

PSS ID Number: Q168937 Article last modified on 09-13-1997

3.00 3.0a 4.00 4.00a



The information in this article applies to:

  • Microsoft Money, versions 4.0, 4.0a for Windows 95
  • == Microsoft Money, versions 3.0, 3.0a ==


When you try to connect to First Union Bank to obtain statement information or to pay bills, you recive an error:

Money 4.0

There was a problem with the setup information you entered. You may need to go through Online Services Setup again or call Online Services Customer Support.

Money 3.0

This account is not enabled for On-Line Services. To use On-Line Services, you must complete the application form and send it in. After your application and a voided check are received, your service will be established. Press F1 for more information.


First Union Bank requires Microsoft Money 97, version 5.0 or later for Home Banking.


Contact First Union to obtain a free Home Banking Edition of Money. If you track investments in your current version of Money, you should purchase a retail version of Money.

For additional information regarding the restrictions in tracking Investments in the Home Banking Edition, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q157076 TITLE : Money 5 Home Banking Edition: Cannot Create New Investments


For additional information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q161441 TITLE : Money 5.0: How to Upgrade First Union National Bank Accounts

Additional query words: w_money allien

Keywords : kberrmsg kbonline Version : 3.00 3.0a 4.00 4.00a Platform : WINDOWS ============================================================================= Copyright Microsoft Corporation 1997.