Microsoft KB Archive/168839

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Knowledge Base

OFF97: Errors When Trying to Add Custom Toolbar to OSB

Article ID: 168839

Article Last Modified on 11/22/2000


  • Microsoft Office 97 Standard Edition

This article was previously published under Q168839


When you add a custom toolbar to the Microsoft Office 97 Shortcut Bar (OSB), you may receive the following error message:

The name '<toolbar>' is reserved.
Enter a new name.

where <toolbar> is the name of the toolbar you are adding.


You will experience this behavior, if the following is true:

  • The custom toolbar you are trying to add was created using the Microsoft Office 95 Shortcut Bar.


  • You upgraded from Microsoft Office 95 to Microsoft Office 97.


  • The Microsoft Office 95 Shortcut Bar did not automatically convert to the Microsoft Office 97 Shortcut Bar.


  • You deleted the folder for the custom toolbar from the <drive>\<MSOffice folder>\Office\Shortcut Bar folder.


WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To prevent the error message mentioned above from occurring, perform the following steps:

  1. Click the Start button, and click Run. In the Open box, type "regedit" (without the quotation marks), and click OK.
  2. In the Registry Editor, click the plus sign (+) to the left of the following keys, in the order listed:

          Shortcut Bar

    Then, click the yellow folder to the left of the toolbar name to be deleted. The text in the status bar should read as follows:

          My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
          \8.0\Shorcut Bar\Toolbars\<toolbar>

    where <toolbar> is the name of the toolbar you are deleting.

  3. On the Edit menu, click Delete, and click Yes when prompted to delete the key.
  4. On the Registry menu, click Exit.

You should now be able to add the toolbar to the Microsoft Office 97 Shortcut Bar.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kberrmsg KB168839