Microsoft KB Archive/168729

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Knowledge Base


Article ID: 168729

Article Last Modified on 1/19/2007



APPLIES TO

  • Microsoft Word 97 Standard Edition



This article was previously published under Q168729

SYMPTOMS

After you use Find Record (on the Mail Merge toolbar) in a mail merge document, View Merged Data no longer updates the merge fields in the merge document.

CAUSE

This problem occurs when you browse through the data records using the First Record, Previous Record, Next Record, or Last Record command on the Mail Merge toolbar.

RESOLUTION

To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site:

IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.

For additional information about the fixes included in the latest update for Word 97, click the article number below to view the article in the Microsoft Knowledge Base:

265374 WD97: Post Service Release Fixes for Word 97




WORKAROUND

To work around this problem, quit and restart Microsoft Word.

NOTE: To update the merge fields manually, move through the View Merged Data options on the Mail Merge toolbar, or select the fields and press F9. Note that you must restart Word to fully restore the record selection buttons on the Mail Merge toolbar: First Record, Previous Record, and so forth.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


Additional query words: 8.0 word97

Keywords: kbdownload kbbug kbfix kbmerge kbother kbqfe KB168729