Article ID: 168556
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q168556
SYMPTOMS
In some cases, when you start the Microsoft Exchange Connector for Lotus cc:Mail service, it may cause Dr. Watson with exception access violation (0xC0000005), Address: 0041930a. You may also notice the following errors in the Windows NT Event Viewer:
Event ID: 4097
Source: DrWatson
Category: None
Description: The application, ccmc.dbg, generated an application error
The error occurred on X/XX/XXXX @ 16:28: 9.662 The exception generated
was c0000005 at address 0041930a (<nosymbols>).
Event ID: 82
Source: MSExchangeCCMC
Category: General
Description: An exception has occurred. The information is as follows:
Exception code c0000005. Exception flags: 0. Exception address 779f42aa.
Number of parameters: 2. Exception information 0 c150003.
Event ID: 87
Source: MSExchangeCCMC
Category: General
Description: Conversion from Lotus cc:Mail message format to Microsoft
Exchange format failed due to an exception. Message file name is
EXPORT\msgXX.ccm. If the problem persists, please move the file from
EXPORT directory and contact Microsoft Product Support Services.
RESOLUTION
To resolve this problem:
- Create a temporary directory outside of the Exchsrvr directory and move all the files out of the Exchsrvr\ccmcdata\export subdirectory.
- Start the Microsoft Exchange Connector for Lotus cc:Mail service from Control Panel Services. The service will start without the Dr. Watson error.
- Stop the service and copy back some of the files that you moved to the temporary subdirectory back to the export directory.
- Start the Microsoft Exchange Connector for Lotus cc:Mail service. If there is a Dr. Watson error again, move those files back to the temporary directory.
- Move other files from the temporary subdirectory back to export directory and restart the service. Continue with this process until you can isolate the file that is causing the Dr. Watson.
Keywords: kbprb kbusage KB168556
