Microsoft KB Archive/168540

Knowledge Base

XCLN: Cannot Save Changes to a Public Folder Item

Article ID: 168540

Article Last Modified on 10/28/2006

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APPLIES TO

• Microsoft Outlook 97 Service Pack 1
• Microsoft Exchange Client 4.0
• Microsoft Exchange MS-DOS client 5.0
• Microsoft Exchange Client 4.0 for Macintosh
• Microsoft Exchange Client 5.0 for Macintosh
• Microsoft Exchange Client 5.5
• Microsoft Exchange Client 5.0
• Microsoft Exchange Client 4.0
• Microsoft Exchange Client 5.0

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This article was previously published under Q168540

SYMPTOMS

You are unable to save changes to an item in a public folder, even though you have owner permissions to the public folder and can perform all other tasks with the item, including deleting it.

If you are using the Microsoft Outlook 8.01 client, the following error message will appear:

Microsoft Outlook
Your changes could not be saved because you don't have permission to
modify some or all of the items in this folder. Do you want to save a
copy of this item to the default folder for the item?

If you are using the Microsoft Exchange Client version 5.0, the following error message will appear:

Microsoft Exchange
Changes to the item could not be saved. You do not have the permission
to send the message on behalf of the specified user.

CAUSE

The public folder in question is set up so that all messages placed in the folder are to be forwarded to it. Because the user trying to modify the message does not have the correct permission to send mail on behalf of the original sender, the message cannot be saved.

RESOLUTION

To be able to save changes back to the public folder, do one of the following:

• Edit the Administration Properties of the folder and change the option

  Drag/Drop posting is a: Forward

  to

  Drag/Drop posting is a: Move/Copy

  -OR-
• Ensure the user making the changes can send mail on behalf of the original sender of the public folder item.

Additional query words: 8.01 97 ol97

Keywords: kbprb kbusage KB168540

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