Article ID: 168517
Article Last Modified on 6/11/2002
APPLIES TO
- Microsoft Office 97 Standard Edition
This article was previously published under Q168517
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you run Microsoft Office 97 Setup, and then click Yes to remove an earlier version of Microsoft Office, Setup fails to remove all of the Microsoft Windows registry keys from the earlier version of Office.
CAUSE
This problem occurs when the following conditions are true:
- You perform a "Run from Network Server" installation to upgrade Microsoft Office 7.0.
-and-
- Shared tools (Msapps folder) are on the network server not on the local hard disk.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
The following is a list of all the Microsoft Office 7.0 registry keys that remain after you upgrade a Microsoft Office 7.0 "Run from Network Server" installation to a Microsoft Office 97 Custom installation (with all options selected.)
Office Registry Keys Left After Upgrade
HKEY_LOCAL_MACHINE:
SOFTWARE\Microsoft\New User Settings\Excel\7.0
SOFTWARE\Microsoft\New User Settings\Word\7.0
SOFTWARE\Microsoft\ReferenceTitles\Bookshelf
SOFTWARE\Microsoft\Schedule+
SOFTWARE\Microsoft\Shared Tools\AutoCorrect\Clients
SOFTWARE\Microsoft\Shared Tools\DAO\Clients
SOFTWARE\Microsoft\Shared Tools\Graphics Filters\Import\HPGL
SOFTWARE\Microsoft\Shared Tools\HPGL
SOFTWARE\Microsoft\Shared Tools\mfc40\Clients
SOFTWARE\Microsoft\Shared Tools\MSN Support\Clients
SOFTWARE\Microsoft\Shared Tools\msvcrt40\Clients
SOFTWARE\Microsoft\Shared Tools\MSWinWrite
SOFTWARE\Microsoft\Shared Tools\MSWordDOS
SOFTWARE\Microsoft\Shared Tools\olepro32\Clients
SOFTWARE\Microsoft\Shared Tools\RFTDCA
SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWinWrite30
SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWordDOS
SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWordDOS6
SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\RFTDCA
SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\WordStar4
SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\WordStar7
SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWinWrite
SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWordDOS
SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWordDOS6
SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\RFTDCA
SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\WordStar
SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\WordStarWin
SOFTWARE\Microsoft\Shared Tools\VBA 94 Help
SOFTWARE\Microsoft\Shared Tools\Wordstar
SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs
SOFTWARE\Microsoft\Windows\Help\Artgalry.hlp
SOFTWARE\Microsoft\Windows\Help\Dao.aw
SOFTWARE\Microsoft\Windows\Help\Dao.cnt
SOFTWARE\Microsoft\Windows\Help\SCHDPLUS.HLP
SOFTWARE\Microsoft\Windows\Help\Vbaen.aw
SOFTWARE\Microsoft\Windows\Help\Vbaen.cnt
SOFTWARE\Microsoft\Windows\Help\Vbaen.hlp
SOFTWARE\Microsoft\Windows\Help\vbaen2.aw
SOFTWARE\Microsoft\Windows\Help\VBAEN2.CNT
SOFTWARE\Microsoft\Windows\Help\VBAEN2.HLP
HKEY_USERS:
.Default\Software\Microsoft\Excel\7.0
.Default\Software\Microsoft\Office\PowerPoint\7.0
.Default\Software\Microsoft\Schedule+\Custom Menus
.Default\Software\Microsoft\Word\7.0
REFERENCES
For more information about locating an entry in the Windows registry, click the Index tab in Registry Editor Help, type the following text
finding
and then double-click the selected text to go to the "To find a string, value, or key" topic.
Additional query words: OFF97 SOL
Keywords: kbsetup kbprb KB168517
