Microsoft KB Archive/168300

Knowledge Base

XCLN: Err Msg: Cannot Open Attachment - Format is not Consistent

Article ID: 168300

Article Last Modified on 10/28/2006

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APPLIES TO

• Microsoft Exchange Client 5.0
• Microsoft Exchange Client 5.0

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This article was previously published under Q168300

SYMPTOMS

When you use a Macintosh Lotus cc:Mail client to open an attachment forwarded from a Microsoft Exchange client, the following error message may appear.

Cannot open attachment. Its format is not consistent with the property
set.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem was corrected in the latest Microsoft Exchange Server 5.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

This error can occur under the following circumstances:

1. User A creates a message with an attached Microsoft Excel spreadsheet on an Apple Macintosh running the Lotus cc:Mail client.
2. User B, using a Microsoft Exchange Windows client, receives the message, modifys and then saves the Microsoft Excel spreadsheet, and forwards the message and attachment back to User A.
3. When User A attempts to open the attachment, the error message appears.

Keywords: kbbug kbusage KB168300

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