Article ID: 168236
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q168236
SYMPTOMS
When you click Get Data in the Mail Merge Helper (on the Tools menu, click Mail Merge), you may experience either of the following symptoms:
- The Use Address Book option may be unavailable.
-or-
- When you click Use Address Book, Outlook Address Book may be unavailable.
CAUSE
The Address Book converter and tools are not installed. The converter and tools are required if you want to read the Microsoft Outlook Address Book.
NOTE: The Address Book converter and tools are installed by default when you run a Typical Setup.
WORKAROUND
To resolve this issue, use the appropriate method for your situation.
Method 1: Run the Microsoft Office 97 Setup Program
NOTE: Use this procedure only if you have either Microsoft Office 97 Standard Edition or Microsoft Office 97 Professional Edition. If you have Word 97 as a stand-alone version, Microsoft Office 97 Small Business Edition, or Microsoft Home Essentials 98, you need to use Method 2.
- In the Microsoft Office 97 Setup dialog box, click Add/Remove.
- Click Microsoft Word. (Do not clear the Microsoft Word check box.)
- Click Change Option.
- Click to select the Address Book check box.
- Click OK and then continue through the Office 97 Setup program dialog boxes until Setup is complete.
Method 2: Run the Word 97 Setup Program
NOTE: Use this procedure only when you have the Microsoft Word 97 stand-alone version, Microsoft Office 97 Small Business Edition, or Microsoft Home Essentials 98.
- In the Word 97 Setup dialog box, click Add/Remove.
- Click Office Tools. (Do not clear the Office Tools check box.)
- Click Change Option.
- Click to select the Address Book check box.
- Click OK and then continue through the Word 97 Setup program dialog boxes until Setup is complete.
NOTE: These methods do not work if the Outlook Address is not installed correctly before you try to use it with Microsoft Word.
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
221178 WD97: Unable to Use Mail Merge with Outlook Address Book
161349 OL97: Contact Information Does Not Appear in Address Book
170538 OL97: How to Mail Merge from Outlook Contacts to Word 97
160521 OL97: Categories Unavailable in Mail Merge to Word
MORE INFORMATION
For more information about what is installed when you run a Typical Setup, click the Office Assistant, type What is installed in a typical setup, click Search, and then click to view the topic What's installed with Word 97.
NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:
120802 Office: How to Add/Remove a Single Office Program or Component
Additional query words: offwinsetup 8.0 install conv convert converter sbe mailmerge
Keywords: kbfaq kbprb kbsetup kbusage KB168236
